Yes, we all agree that “training is important” and it is, but only if training is being used to solve a lack of knowledge or skills. Training must be of good quality, with the right follow up and use.
However, how disappointing and quite frankly patronising when a person’s or corporate failings are dressed up as “we have identified that this is a training issue”, in other words, a ‘get out of jail free card’, rather than sacking the people who have really messed up.
Last week was full of this kind of carry on. People in high office or authority positions thinking that they are invincible and far away from public scrutiny and certainly unapologetic for their poor behaviour, bad decisions, and impact on people, (and we do not mean HRH either!), People in so-called power, not being held to account. Really, is purported training the answer?
A recent report in 2018 by UK L&D states that 94% of the best performing UK businesses believe the right training is critical to their success. However, it is important to remember that no amount of training will solve all behavioral issues (https://trainingindustry.com/magazine/issue/training-versus-performance-it-isnt-always-a-training-issue/) Organisations that think it can, may lead to failure and a loss of support for training programs altogether.
Why was this so-called ‘training’ not picked up before? Surely more heads should role. Stop hiding behind this platitude and be brave; bring those small-minded people to account for their poor behaviour and outbursts who are so out of order it beggar’s belief. Stop playing the corporate game even if you are not corporate, and really make a difference to those folks that you say you are truly there to support.