Life is funny isn’t it? Just a simple occurrence can really bring home simple truths.
A recent visit to Boots to collect a prescription for a form of antibiotics that was urgently needed for an ear infection which was so very painful, to be greeted with “we do not have it in stock” …pause. Ok, would it be possible for them to call their main branch and see who has it in stock? Another pause, the customer service person looks at the computer and informs that no, they do not have it either…pause…but they can order it in. Ok, when can they get it? Tomorrow after 1pm. So, this means the pain will need to be endured until then? No answer.
The next visit was to a small independent pharmacist, immediately greeted with a smile, a hello and how can we help? The prescription required was given to the friendly person behind the counter and yes they had it in stock. And there is no need to come back later as it won’t take long to put it together and take away now. Amazing!!
Upon leaving the small store, the parting comment “I hope you begin to feel better soon”.
For true care and service, we say, go to independents just like Johnson Underwood, where you are not just a number, or a fee but somewhere where everyone is valued, where you will be helped with a smile from a professional. What a difference!